How Can We Help You?
Reach out to us through any of the channels below. We’re always happy to hear from you.
Visit Us
India
Serving customers across the nation.
Find Us on the Map
We’re based in Sri Ganganagar, Rajasthan, serving customers across India.
Customer Support Features
We’re committed to providing the best support experience for every customer.
Fast Response
Average reply within 24 hours. We prioritize every single message we receive.
Order Assistance
Full support for tracking, delays, missing items, and all delivery-related queries.
Seller Support
Dedicated assistance for marketplace sellers — onboarding, listings, payments & more.
Friendly Customer Care
Professional, empathetic support from trained agents who genuinely care about you.
Frequently Asked Questions
Quick answers to the most common questions our customers ask.
Log in to your Dotmarket account and go to “My Orders”. Click on the order you want to track and you’ll see the real-time shipping status and estimated delivery date. You’ll also receive tracking updates via email and SMS.
Visit dotmarket.in/sell and click “Register as Seller”. Complete the registration form with your business details, upload required documents, and our seller team will verify your account within 24–48 hours. It’s free to join!
You can initiate a return within 7 days of delivery. Go to “My Orders”, select the item, click “Return/Replace”, choose your reason, and we’ll arrange a free pickup. Refunds are processed within 5–7 business days after the item is received.
Our average first response time is under 24 hours for email queries. For phone and WhatsApp, we’re available Monday–Saturday, 9:00 AM – 7:00 PM. Urgent issues like payment failures are prioritized and resolved within 2–4 hours.
Log in to your account and navigate to “My Profile” or “Account Settings”. From there you can update your name, email, phone number, and delivery addresses. For security changes, a verification OTP will be sent to your registered mobile number.
Yes! Orders can be cancelled before they are shipped. Go to “My Orders”, find the order and click “Cancel Order”. If the order has already been shipped, you can refuse delivery or initiate a return after receiving it.
Need Instant Help?
Connect with the Dotmarket Support Team instantly on WhatsApp for quick assistance with orders, products, seller support, returns, payments, and general inquiries.