Dotmarket Buyer Protection
Refund & Return
Policy
Shop with confidence. Dotmarket is committed to making returns and refunds simple, transparent, and hassle-free for every customer.
Our Commitment to You
Three simple principles that guide every return and refund at Dotmarket.
Easy Returns
Most eligible products can be returned within the applicable return window — no complicated processes, just a few simple steps from your order history.
Quick Refunds
Refunds are processed as soon as the returned product passes inspection, directly to your original payment method within the committed timeline.
Customer Satisfaction
Our goal is to ensure every customer has a safe and reliable shopping experience — backed by a policy that puts your confidence first.
What Can Be Returned?
Eligible Products Must:
Be unused and in original condition
Be in original packaging, sealed and intact
Include all accessories and items from the box
Include original invoice, if applicable
Not be physically damaged by the customer
Non-Returnable Items:
The following categories cannot be returned once delivered or opened:
Time Limits for Returns
Know your window so you never miss a return.
7 Days
Return request must be submitted within 7 days of delivery for standard eligible products.
48 Hours
Report damaged or incorrect products within 48 hours of delivery with photos attached to the claim.
Warranty
Defective products are eligible according to the seller’s or manufacturer’s warranty terms.
How Returns Work
Four simple steps from request to refund.
Request a Return
Submit a return request directly from your order history in your Dotmarket account.
Pickup Scheduled
Our delivery partner contacts you to schedule a convenient pickup of the item from your doorstep.
Inspection
The returned product is carefully verified against original condition, accessories, and packaging.
Refund Issued
Refund is processed to your original payment method after successful inspection and verification.
When Will You Get Your Money?
Refund credit times vary by payment method.
UPI Wallet
Business days after inspection approval
Credit / Debit Card
Business days after inspection approval
Net Banking
Business days after inspection approval
Cash on Delivery
Credited to your bank or wallet after verification is complete
When Returns May Not Qualify
Products will be rejected at inspection if any of these conditions apply.
Used beyond inspection or visibly worn
Missing accessories or included items from the box
Missing or damaged original packaging
Physically damaged by the customer after delivery
Tampered or removed serial number / IMEI sticker
Incomplete product — parts separated or missing
Swap or Cancel Your Order
Exchange Policy
Eligible products can be exchanged for a replacement in these cases:
- Wrong size delivered
- Wrong color delivered
- Product is defective at the time of receipt
- Product was damaged during delivery
- Incorrect or mismatched product received
Cancellation Policy
You can cancel your order before it ships with a full refund, no questions asked.
- Cancel any order before shipment is confirmed
- Full refund credited to original payment method
- Cancellation after shipment may not be possible
- Once shipped, eligible items can still be returned post-delivery per this policy
When Refunds May Be Declined
Refunds will not be approved under the following circumstances.
Product was intentionally damaged after delivery
Return request submitted outside the eligible return period
Product fails quality inspection at the warehouse
Original components, tags, or accessories are missing
Fraudulent or suspicious return activity detected
Need Assistance?
If you have any questions about your return, refund, or exchange, our support team is standing by to help you resolve it quickly.
Fast Delivery
Delivered to your door
Secure Payments
Every transaction protected
Easy Returns
Hassle-free in a few taps
Trusted Marketplace
Verified sellers, genuine products
Dotmarket Buyer Protection — Shop confidently at dotmarket.in. For queries, contact us at contact@dotmarket.in